RMA Coordinator

Works closely with Sales and Logistics group to provide support on all the items being handled. Responsibilities: Acts as a custodian of all items received Monitors all reported defective items Secures approval from Principal in shipping out of defective items Coordinates with Logistics group in handling logistics and shipping of defective items to and from […]

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Works closely with Sales and Logistics group to provide support on all the items being handled.

Responsibilities:

  • Acts as a custodian of all items received
  • Monitors all reported defective items
  • Secures approval from Principal in shipping out of defective items
  • Coordinates with Logistics group in handling logistics and shipping of defective items to and from Principal Depot
  • Issues notice of closing of incident once replacement item was returned to client and tested to be working
  • Checks units from pull-out and for delivery
  • Performs inventory management for units received and for delivery
  • Responsible for processing and coordinating of Transmittal Slip; processing of quotation and coordinating of billable units.

Qualifications:

  • Male or female, not more than 28 years old, and a college graduate
  • Preferably with at least 2 years of working experience in the field of customer service or freight forwarding industry
  • Must be very organized and keen on details; works accurately
  • Able to multitask and make sound decisions under pressure
  • Responsible and has high sense of urgency
  • Handles concerns in the best interest of both customer and company
  • Ability to communicate effectively, both verbally and in writing.