Milestone Systems wins ‘Stellar Customer Service’ Platinum Award

The honorees are nominated and chosen by physical security professionals

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Milestone Systems Voted “Stellar Customer Service” Platinum Award for Technical Support

The Platinum Award for “Stellar Customer Service” in the area of Technical Support was awarded to Milestones Systems at the SSI Stellar Service awards, announced in the ESX show held in Baltimore, Maryland, USA, on June 24-26. Nomination and voting was done by readers of the Security, Sales & Integration magazine. The nominations were generated through an open-ended questionnaire supplied to subscribers of the magazine. The magazine’s circulation counts over 175,000 installing contractors, system integrators, and dealers throughout North America.

Editor-in-Chief and Associate Publisher, Security, Sales & Integration

As a winner of SSI’s Stellar Service Awards, Milestone joins an elite group of award recipients. These awards are unique because the winners are nominated and voted for by our readers – no pre-selection or drop-down option influences their choices. The purpose of the Supplier Stellar Service Awards is twofold. We wanted to establish a vehicle to allow suppliers that go above and beyond to deliver premium support and service to be rightly recognized for those efforts, and to create a valuable feedback mechanism that facilitates security dealers and integrators communicating voice-of-the-customer opinions.

Scott Goldfine, Editor-in-Chief and Associate Publisher, Security, Sales & Integration
Milestone Systems, Platinum Award winner of the Technical Support category

The Stellar Service Awards are unique in the industry because of the recognition of services instead of products. The award comes from distributors, dealers, and integrators honoring Milestone’s customer service, technical, sales, and training support employees.

Director of Technical Support, Milestone Systems

Milestone prioritizes the focus on technical support for our global network of channel partners, with flexible, tiered offerings for varying needs in all types of implementations

Michael Flanagan, Director of Technical Support, Milestone Systems

In addition, Milestone has also just announced the Milestone Care portfolio of operational maintenance and support services available to Milestone customers. The portfolio consists of four service offerings including: Milestone Care Basic, which accompanies every Milestone product; Milestone Care Plus, Milestone Care Premium and Milestone Care Elite. The tiered offering makes it possible for customers to select the right level of coverage to match their particular needs.

There are three Stellar Service Award winners, Platinum (1st), Gold (2nd), and Silver (3rd), in each of the ten categories. The categories include Best Trade Show, Social Media, Dealer Programs, Customer Service, Tech Support, Training, Sales & Marketing, Warranty Programs, Shipping Policies, and Website. The winners will also be featured in SSI magazine’s July issue.

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Source: (Milestone Systems)